Terms of Service
Last Updated: October 1, 2026
1. Overview
This website is operated by Shawls & Soul. Throughout the website, the terms “we,” “us,” and “our” refer to Shawls & Soul.
By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our website and services, you agree to these Terms of Service and any policies referred to within them.
These Terms apply to all users of the website, including visitors and customers.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use the website or place an order through it.
Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products and services.
2. Eligibility and Use of Our Website
By using this website or placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
You may not use our website or products for any illegal or unauthorized purpose.
You must not:
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attempt to interfere with the operation or security of our website;
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transmit viruses, malware, or harmful code;
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misuse customer, business, or website information;
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attempt unauthorized access to our systems;
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use the website for fraudulent activity; or
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violate applicable laws while using our services.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
3. Our Products
Shawls & Soul specializes in handcrafted textiles, including handwoven, hand-embroidered, loom-embroidered, and traditionally finished shawls, stoles, mufflers, dupattas, and related products.
Many of our products involve traditional craft processes and significant manual work.
As a result, individual pieces may naturally vary.
Minor variations may occur in:
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embroidery;
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weaving;
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thread placement;
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texture;
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dimensions;
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finishing;
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motifs;
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pattern alignment;
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colour tones; and
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other handmade details.
These variations are part of the character of handcrafted products and are not ordinarily considered defects.
We make reasonable efforts to describe materials, craftsmanship, dimensions, embroidery techniques, and other product characteristics accurately.
4. Product Photography and Colours
We make every reasonable effort to display our products accurately.
However, the colour and appearance of a product may vary slightly because of factors including:
We therefore cannot guarantee that the colour displayed on your screen will exactly match the physical product.
Material differences between what was ordered and what was delivered will, however, be handled in accordance with our Return, Exchange & Refund Policy.
5. Limited and One-of-a-Kind Products
Many Shawls & Soul products are handmade in small quantities.
Certain products may be:
Adding an item to your shopping cart does not reserve the product.
A product is only secured once the order has been successfully placed and accepted by us.
In rare situations where two customers purchase the same limited piece before our inventory system updates, we may need to cancel one of the orders.
If a prepaid order is cancelled by us because the product is unavailable, the amount paid for the unavailable product will be refunded.
6. Product Availability
All products are subject to availability.
We reserve the right to:
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discontinue a product;
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change available quantities;
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limit quantities purchased by an individual customer;
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withdraw products from sale; or
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restrict sales in certain locations where necessary.
We may make these changes without prior notice.
7. Pricing
Product prices displayed on our website are the prices applicable at the time the order is placed, subject to correction of genuine errors.
We reserve the right to change product prices at any time.
Changes in price will not normally affect orders that have already been accepted by us.
If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and refund any amount already paid.
8. Orders
When you place an order through Shawls & Soul, you agree to provide accurate and complete information, including your:
An automated order confirmation does not necessarily constitute final acceptance of your order.
We may contact you to verify an order before processing or dispatching it.
We reserve the right to refuse or cancel an order in reasonable circumstances, including:
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suspected fraud;
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incorrect pricing;
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unavailable inventory;
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incomplete or incorrect customer information;
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repeated misuse of Cash on Delivery;
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technical errors; or
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circumstances where we are unable to fulfil the order.
If we cancel a prepaid order, any refundable amount already received for the cancelled order will be returned.
9. Cash on Delivery Orders
Cash on Delivery may be available for eligible orders and locations.
Customers choosing Cash on Delivery are responsible for:
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providing an accurate delivery address;
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providing a working telephone number;
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being reasonably available for delivery; and
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accepting confirmed orders when delivery is attempted.
We may contact customers before dispatch to confirm Cash on Delivery orders.
Repeated refusal of confirmed COD orders, false orders, unreachable contact information, or other misuse of Cash on Delivery may result in future orders being restricted or requiring advance payment.
Refunds relating to completed COD orders are governed by our Return, Exchange & Refund Policy.
Where applicable, COD refunds are subject to the tax deduction described in that policy.
10. Prepaid Orders
Orders may be paid through any payment method made available by Shawls & Soul, including where applicable:
Payment may need to be verified before an order is processed or dispatched.
Customers using manual payment methods may be required to provide their order number and proof of payment.
A payment screenshot alone does not constitute final confirmation if the payment cannot be verified in our account.
Refunds for prepaid orders are governed by our Return, Exchange & Refund Policy.
11. Pre-Orders and Pre-Booked Products
From time to time, Shawls & Soul may offer products on a pre-order, pre-booking, or made-after-order basis.
These products may require additional production time because of weaving, embroidery, finishing, or other handcrafted processes.
Any estimated production or dispatch time shown on the product page is an estimate rather than an absolute guarantee.
Reasonable delays may occur because handmade production can be affected by factors including:
Any special conditions applying to a particular pre-booked product will be communicated on the relevant product page or before purchase.
Unless expressly stated otherwise, returns and refunds remain governed by our Return, Exchange & Refund Policy.
12. Shipping and Delivery
We use third-party courier and logistics providers to deliver orders.
Any delivery period displayed on our website is an estimate.
Once an order has been handed over to a courier, delays may occasionally occur because of circumstances outside Shawls & Soul's direct control.
These may include:
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courier operational delays;
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weather conditions;
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public holidays;
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strikes or disruptions;
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incorrect or incomplete addresses;
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remote delivery locations;
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customer unavailability;
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security conditions; or
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other events beyond our reasonable control.
We will make reasonable efforts to assist customers where a delivery issue arises.
13. Delivery Information
Customers are responsible for providing complete and accurate delivery details.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, was repeatedly unavailable, or refused the shipment, additional delivery or re-shipping charges may apply before the order can be sent again.
Where possible, please inspect the parcel upon receiving it and contact us promptly if you believe the wrong product has been delivered or the product has been damaged during transit.
14. International Orders
Where international shipping is available, customers are responsible for providing accurate delivery information.
International orders may be subject to:
Unless expressly stated otherwise during checkout, such charges are the responsibility of the recipient and are not controlled by Shawls & Soul.
Customs clearance may also cause delivery delays beyond our control.
15. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our separate Return, Exchange & Refund Policy.
In general, products must remain unused, unworn, undamaged, and in their original condition to qualify for a return.
Original boxes or packaging are not necessarily required provided that the product itself remains in its original condition.
Handmade characteristics and reasonable variations arising naturally from weaving, embroidery, finishing, or other handcrafted processes are not ordinarily considered defects.
For full details regarding:
please refer to our Return, Exchange & Refund Policy.
16. Incorrect, Damaged or Defective Products
If you receive an incorrect product, a product damaged during delivery, or a product with a genuine manufacturing defect, please contact Shawls & Soul as soon as reasonably possible.
We may request:
Once reviewed, we will provide an appropriate solution in accordance with our Return, Exchange & Refund Policy.
Natural handmade variations do not ordinarily constitute manufacturing defects.
17. Promotions and Discount Codes
From time to time, Shawls & Soul may offer promotions, discount codes, special prices, bundles, or other offers.
Unless expressly stated otherwise:
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discount codes cannot be exchanged for cash;
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discounts apply only during the stated promotional period;
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promotional terms may vary between campaigns;
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some products may be excluded;
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discount codes may not be combined; and
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we may withdraw or correct a promotion affected by a genuine technical or pricing error.
Specific promotional conditions communicated with an offer will apply in addition to these Terms.
18. Accuracy of Website Information
We make reasonable efforts to keep information on our website accurate.
Occasionally, information may contain typographical mistakes, inaccuracies, or omissions relating to matters such as:
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product descriptions;
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prices;
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availability;
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measurements;
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promotional offers;
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shipping charges; or
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delivery estimates.
We reserve the right to correct genuine errors and update information where reasonably necessary.
Where an error materially affects an order that has already been placed, we may contact the customer before processing the order.
19. Intellectual Property
Unless otherwise stated, the content appearing on the Shawls & Soul website belongs to Shawls & Soul or is used with appropriate permission.
This includes, where applicable:
You may not reproduce, commercially use, distribute, publish, modify, or exploit our content without prior written permission, except where permitted by law.
20. Reviews, Comments and User Content
Customers may have opportunities to submit reviews, feedback, photographs, comments, or other content.
By submitting content to us or through features provided on our website, you confirm that:
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you have the right to provide that content;
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the content is not knowingly false or misleading;
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it does not infringe another person's rights;
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it does not contain unlawful or malicious material; and
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it does not contain harmful software or code.
Where legally permitted, we may display or reproduce customer reviews and voluntarily submitted feedback in connection with our business and marketing.
We reserve the right to remove content that is unlawful, abusive, fraudulent, misleading, or otherwise inappropriate.
21. Third-Party Services
Our website may use or connect with services provided by third parties, including services relating to:
Some third-party services may operate under their own terms and privacy policies.
We are not responsible for third-party websites or services that are outside our reasonable control.
22. Third-Party Links
Our website may contain links to third-party websites.
These links may be provided for convenience and do not necessarily mean that Shawls & Soul endorses or controls those websites.
Customers should review the relevant third party's policies and terms before entering into transactions with them.
23. Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that certain information may need to be processed by service providers involved in activities such as:
Please refer to our Privacy Policy for further details.
24. Prohibited Uses
You may not use our website or its content:
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for unlawful purposes;
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to commit or facilitate fraud;
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to violate intellectual property rights;
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to harass or abuse others;
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to submit deliberately false information;
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to transmit malware or harmful code;
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to collect personal information unlawfully;
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to interfere with the security of the website;
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to scrape or systematically extract content for unauthorized commercial use; or
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to circumvent website security or access restrictions.
We reserve the right to restrict access where these Terms are violated.
25. Availability of the Website
We aim to keep our website and services available and functioning properly.
However, we do not guarantee that the website will always operate without interruption or error.
Access may occasionally be affected by:
26. Disclaimer and Limitation of Liability
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable law.
To the fullest extent permitted by applicable law, Shawls & Soul will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services where such losses were not reasonably foreseeable or are outside our reasonable control.
We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruptions, network failures, natural events, government actions, or third-party service interruptions.
Our liability will in all cases remain subject to applicable law.
27. Indemnification
To the extent permitted by law, you agree to indemnify Shawls & Soul against claims, losses, or liabilities arising directly from your unlawful use of our website, your intentional violation of these Terms, or your infringement of the rights of another person.
28. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted.
The remaining provisions will continue to remain valid and enforceable.
29. No Waiver
If Shawls & Soul does not immediately exercise a right available under these Terms, this does not mean that we have waived that right.
30. Entire Agreement
These Terms, together with the policies referred to within them, constitute the agreement governing your use of our website and purchases made through it.
Relevant policies may include our:
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Return, Exchange & Refund Policy;
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Privacy Policy;
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Shipping Policy; and
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any specific promotional or product conditions communicated at the time of purchase.
31. Termination
These Terms remain effective while you use our website or services.
We may restrict or terminate access to our services where we reasonably believe a user has engaged in fraud, unlawful activity, serious misuse of our website, or a material violation of these Terms.
Obligations relating to orders, payments, intellectual property, liability, and other provisions that naturally survive termination will continue where applicable.
32. Governing Law
These Terms of Service and transactions entered into through Shawls & Soul are governed by and construed in accordance with the laws of Pakistan.
Any dispute arising from these Terms or our services will be subject to the jurisdiction of a court of competent jurisdiction in Pakistan, subject to any rights available to either party under applicable law.
33. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to:
The most current version will be available on this page.
Changes will apply from the date the updated Terms are published unless otherwise stated.
34. Contact Information
Questions regarding these Terms of Service, an order, or our policies can be directed to:
Shawls & Soul
Near THQ Hospital
Kabal, Swat 19200
Pakistan
Email: shawlsandsoul@gmail.com
WhatsApp: +92 334 0109308
