Login

Cart

Your cart is empty

Shipping policy

Shipping & Delivery Policy

Last Updated: October 1, 2026

At Shawls & Soul, we aim to make the delivery process simple, transparent, and reliable.

Free Shipping Across Pakistan

We offer free standard shipping on all orders within Pakistan, unless otherwise stated for a specific product, promotion, or delivery location.

Estimated Delivery Time

For most ready-to-ship orders within Pakistan:

Standard Delivery: 2–3 business days after dispatch

Orders to remote or less accessible areas may require additional delivery time.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

These may include:

  • courier delays;

  • public holidays;

  • weather conditions;

  • road closures;

  • strikes or disruptions;

  • security conditions;

  • remote delivery locations; or

  • other unforeseen events.

We appreciate your patience where such delays occur.

Order Processing & Dispatch

Orders are processed and prepared for dispatch after they have been confirmed.

For prepaid orders, payment may need to be verified before dispatch.

For Cash on Delivery orders, we may contact you to confirm your order before shipping.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

Pre-Orders & Pre-Booked Products

Certain handmade products may be offered on a pre-order or pre-booking basis.

These products may require additional time for weaving, embroidery, finishing, or other handcrafted processes.

The expected production or dispatch period will normally be mentioned on the relevant product page or communicated to the customer.

Once a pre-booked product is completed and dispatched, normal delivery estimates will apply.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

You may receive your tracking number through:

  • email;

  • SMS;

  • WhatsApp; or

  • the courier's tracking system.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please ensure that your:

  • name;

  • mobile number;

  • city;

  • area;

  • street or location details; and

  • other necessary delivery information

are entered correctly.

If you notice an error in your address, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Cash on Delivery

Cash on Delivery is available for eligible orders and locations.

Customers selecting Cash on Delivery should ensure that someone is available to receive the parcel and make payment at the time of delivery.

Our courier partner may contact you before attempting delivery.

If a confirmed COD order is repeatedly refused, remains undeliverable because the customer cannot be contacted, or contains incorrect delivery information, we may require advance payment for future orders.

Failed Delivery Attempts

If a delivery is unsuccessful because of:

  • an incorrect or incomplete address;

  • an unreachable phone number;

  • repeated customer unavailability; or

  • refusal of a confirmed order,

the parcel may be returned to Shawls & Soul.

If the customer requests the order to be shipped again, additional delivery charges may apply.

Damaged or Incorrect Parcels

If your parcel appears damaged during delivery, or if you receive the wrong product, please contact us as soon as possible.

We may ask you to provide:

  • your Order ID;

  • photographs of the parcel;

  • photographs or video of the product; and

  • any other information necessary to review the issue.

Damaged, incorrect, or defective products will be handled in accordance with our Return, Exchange & Refund Policy.

Handmade Products

Many Shawls & Soul products are handwoven, hand-embroidered, or hand-finished.

Minor variations in weave, embroidery, texture, dimensions, thread placement, finishing, or other handcrafted details are natural characteristics of handmade products and are not considered shipping damage.

International Shipping

International shipping may be available for selected destinations.

International delivery times and shipping charges may vary depending on:

  • destination;

  • parcel weight;

  • courier service;

  • customs processing; and

  • the shipping method selected.

Customers placing international orders may also be responsible for customs duties, import taxes, VAT, clearance charges, or other fees imposed by their destination country unless otherwise stated.

These charges are not controlled by Shawls & Soul.

Customs clearance may also cause delays beyond our estimated delivery period.

Courier Delays

Once an order has been handed over to the courier, some parts of the delivery process are outside our direct control.

However, if you experience an unusual delay, please contact us and we will make reasonable efforts to assist you and follow up with the courier.

Contact Us

If you have questions regarding your order, delivery, or tracking, please contact:

Shawls & Soul
Near THQ Hospital
Kabal, Swat 19200
Pakistan

Email: shawlsandsoul@gmail.com
WhatsApp: +92 334 0109308